1. General Terms and Conditions
1.1 By registering to use the services covered by these Terms and Conditions at HFIVE5 (hereinafter each separately and all together collectively referred to as "HFIVE5", "HFIVE5.com" or "Site"), you are certifying that you are 18 years of age or older, and you represent and warrant that you have read, fully understand and agree to be bound by and to comply with these "Terms and Conditions." If you do not wish to accept the following terms and conditions, you must not register and open an account and you will be unable to access the software and the gaming services offered in conjunction therewith.
1.2 Product information, registration on the site and use of any services offered by the HFIVE5 are subject to these "General Terms and Conditions".
1.3 HFIVE5 reserves the right to amend these "General Terms and Conditions" at any time without prior notification. Such amendments shall become effective and in force immediately upon being posted in this "General Terms and Conditions" section of the HFIVE5 website. It is your responsibility to review the "General Terms and Conditions" on a regular basis. Your continued use of the Site after a change or update has been made to "General Terms and Conditions" will constitute your acceptance of such change or update.
1.4 These "General Terms and Conditions" represent the complete, final and exclusive agreement between you and HFIVE5 and supersede and merge all prior agreements, representations and understandings between you and HFIVE5.com. You confirm that, in agreeing to accept these General Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these General Terms and Conditions.
1.5 In case of contradiction between a provision of this Agreement and any provision on the HFIVE5 website, the provision of this Agreement shall prevail.
1.6 We reserve the right at our own discretion to request you to furnish us with a proof of your identity and age as a precondition before we allow you to participate in the HFIVE5 gaming activities.
2. Accounts conditions of use.
2.1 Where there is any dispute concerning a Player’s account, HFIVE5 reserves the right to suspend the Player’s account until a resolution is reached. Any disputes must be lodged in writing stating the date, time and details of dispute and sent via email to [email protected] takes member disputes very seriously and endeavors to take all reasonable steps to investigate and resolve all disputes.
2.2 HFIVE5 reserves the right to suspend, cancel your account for any reason whatsoever at any time without notice. Any balance in your account at the time of such cancellation will be refunded to you using a method of payment as determined by HFIVE5.com. However, HFIVE5 reserves the right, at its sole discretion, to void any winnings and forfeit any balance in your HFIVE5 account or any other winnings or entitlements you might otherwise have or have had from your HFIVE5 account and your use of HFIVE5 services or/and Play.
2.3 You are solely responsible for keeping your account number and password secure. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your HFIVE5 account, access and/or use any materials or information from the HFIVE5 Website or accept any prize. You are solely responsible for any purchases and/or losses incurred by yourself or a third party on your HFIVE5 account.
3.1 Acceptance and Validation of Wagering:
Player must wager from funds that are in their Player accounts. All wagering is void if on review the Player has never successfully deposited funds or Funds Transfer into their respective Player account. After deposit, your total bet must be more than 100% or equivalent of your deposit amount, or we will unable to apply for withdrawal, please make the deposit amount on demand.
HFIVE5 cannot cancel wagers once they have been confirmed by HFIVE5 in your account, unless the wager is declared void or due to incorrect results & settlement for reasons outlined in these Terms & Conditions.
Accurate Wagering Records
Despite every effort to ensure total accuracy, we do not accept responsibility for any errors or omissions in respect of information provided on the Website.
Deduction of Wagers / Unresolved Wagers
Stakes will be deducted from your account at the time of placing your Bet, no matter when the result is determined. HFIVE5 cannot refund Bets placed on games where Bets have been purchased for future draws that have not yet been resolved. Such Bets will be resolved upon completion of such games and winnings, if applicable, credited to Players accounts at that time.
HFIVE5's Wagering Decision is Final
You agree that HFIVE5 and its records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
Players Sole Responsibility for Winnings
Any applicable taxes and fees in connection with any winnings awarded to you or any other payments to you are your sole responsibility. HFIVE5 may report and withhold any amount from your winnings in order to comply with any applicable law. Winnings cannot be transferred, substituted or redeemed for any other winnings.
3.2 Stakes Wagered:
A minimum stake, dependent on the particular Game/Product, will apply.
Automatic Game Playing / Manipulation of Software / Tampering / Cheating
Automatic playing of Games by software or any other manipulation of the Games or your/another Player's account data are strictly prohibited and may result in termination of your membership, deletion of all associated accounts, the cancellation and/or confiscation of any outstanding prizes and deposits and civil/criminal prosecution. In addition to the above, you agree that the HFIVE5 has the complete and unfettered discretion to terminate your account for any reason whatsoever and, without limiting the generality of the foregoing, should it be of the opinion that your participation in the Website, or any games offered therein, is detrimental to the principles under which it operates the Website. You hereby waive any and all recourse against the HFIVE5 for any such termination. You acknowledge that full freedom from errors or incompleteness is impossible to achieve with respect to computer software. Should you become aware that the software contains such error or incompleteness you undertake to refrain from taking any advantage whatsoever thereof. Moreover, promptly upon becoming aware of such error or incompleteness you shall notify HFIVE5 in writing. Should you fail to fulfill your undertakings under this clause, HFIVE5 shall be entitled to full compensation for all costs, including costs for rectifying the software that may arise out of your omissions or actions in taking advantage of such errors or incompleteness. You agree that the HFIVE5 is not responsible for any damage, loss, or injury resulting from tampering, or other unauthorized access or use of the Website or your account. Any attempt by you to gain unauthorized access to the Website's systems or any account, interfere with procedures or performance of the Website or games, or deliberately damage or undermine the Website or Games is subject to civil and/or criminal prosecution and will result in immediate termination of your account and forfeiture of any and all prizes to which you may have been otherwise entitled to.
For Sportsbook Mix Parlay, the betting limit is MYR 1,000 per bet/ticket. Each bet/ticket has a maximum payout of MYR 100,000.
4.1 Prior to releasing or approving any withdrawal, HFIVE5 reserves the right to request from customers to furnish with information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driving License or recent bank statement or other appropriate documentation as HFIVE5.com, at its sole discretion, deems necessary. If you fail to comply with any security request, HFIVE5 reserves the right to void any winnings in your account.
4.2 Crediting Winnings -- Winnings will be added to your respective Account, as appropriate, automatically. These updates of your accounts are not 'proof of win' and or should the funds have been transferred (debited) from your respective Account. If upon manual review there is evidence of fraud or malpractice, HFIVE5 reserves the right to void certain winnings and to amend your various accounts accordingly.
5. Bonus Money
5.1 Bonus Money is the virtual money on products that given to customers for promotional purposes. The customers cannot withdraw such money right after they have been given it. Depending on the type of bonus, different bonus money processing rules may apply.
5.2 Bonus money can be converted to real money and then withdrawn after a customer fulfills the requirements of the particular promotion.
6.1 The default rollover is 20 x (Deposit + Bonus).
6.2 For any bet placed, funds are deducted from the players Cash Balance. If no cash is available, then the wager is deducted from the Bonus Balance. Therefore the Bonus Balance is only played if there is no Cash Balance.
6.3 All offers is restricted to only one free open account per individual, family, household address, email address, telephone number, bank account and IP address.
6.4 Any bets placed on two opposite sides will not be taken into the calculation or count towards any rollover requirement.
6.5 In the event that a withdrawal is made prior to the 20 times rollover, the bonus and winnings may be forfeited. All drawn or tie bets will not be counted towards the roll over requirement.
6.6 Unless specifically mentioned otherwise in the terms of any promotion, only 25% of total wagers placed on any games of Pai Gow Poker and Roulette (all variations), plus 50% RNG Games & Slots will be counted towards bonus rollover requirement & cash back calculation.
6.7 HFIVE5 reserves the right to request sufficient proof of a player’s identity at any time. Such evidence must prove a player’s personal information, payment details and any other additional information that may be required to pass relevant security checks.
6.8 No employee or relative of any employee or representative at HFIVE5 may hold an account or take advantage of any promotional offer.
6.9 By participating in any promotion run HFIVE5.com, players agree to abide by these terms and those listed under each individual promotion. Any player unwilling to agree to these terms should contact the HFIVE5 Support Team for further information.
6.10 In the interest of security, no single player may withdraw more than MYR 50,000 per week (Monday - Sunday), excluding Progressive jackpot wins.
6.11 Where any term of the offers or promotions have not been fulfilled by eligible account holders, are breached, abused or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus or any other promotional offer resulted in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, HFIVE5 reserves the right to withhold, cancel or reclaim the bonus plus all winnings. In addition, HFIVE5 reserves the right to levy an administration charge on the customer up to the value of the deposit bonus to cover administrative costs.
7. Other Service Provisions
7.1 You shall be solely responsible and agree to pay all fees your incur, as well as to report and pay all applicable taxes as required by the applicable governing law while using any services of HFIVE5.com.
8.1 If this Terms and Conditions are translated into another language, the English version will prevail.
9.1 You shall hold the HFIVE5.com, its employees, officers, directors, shareholders, licensees, distributors, wholesalers, parents, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and suppliers harmless immediately on demand and shall fully indemnify same from any and all claims, losses, costs, damages, liabilities and expenses whatsoever (including legal fees) that may arise from or be asserted by any third party.
9.2 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Play and you confirm that we shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Play.
9.3 HFIVE5 pledged to offer both fair and timely dispute resolutions and redress without undue cost or burden, holding detailed wager and transaction records of all its financial dealings. These records are archived for a period of 5 years (from the date of transaction) and are accessible to the dispute resolution authority upon request.
1.Need to tick the check box during deposit page to entitle for this promotion.
- To entitle this promotion, player will need to tick the check box at deposit page, kindly go through the Terms and Conditions before you tick the check box.
2. Cannot use with other promotion
- The Promotion may not be claimed in conjunction with any other promotions currently offered by Hfive5 and is subject to ongoing review. Hfive5 has the right to change the promotion and its terms at any time.
3. Bonus will enter account after the cash is deposited.
- Bonus will be credited immediately along with your deposit.